Returns & Exchanges

Introduction

These Terms and Conditions govern your use of this website and the purchase of educational products, including textbooks, workbooks, and teacher guides.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use this website.

Use of Website

This website is intended for use by schools, educators, parents, and the general public.

By using this website, you confirm that:

You are using the website under the supervision of a parent, guardian, or school representative

You are at least 18 years old, or

Products & Orders

We offer educational materials, including CAPS-aligned textbooks and related resources.

Once an order is confirmed, you will receive confirmation via email. Certain areas of this Website are restricted from being accessed by you, and TRCA Robotics and Coding may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential, and you must maintain confidentiality as well.

All orders are subject to availability

We reserve the right to refuse or cancel any order

Prices are subject to change without notice

Payment

Payment must be made in full before orders are processed and shipped.

We accept secure online payment methods as indicated on the website.

Delivery

Delivery times are estimates and may vary depending on location We are not liable for delays caused by couriers or unforeseen circumstances Risk passes to the customer upon delivery

Returns & Exchanges

We want you to be satisfied with your purchase.

• Returns must be requested within 7 days of delivery
• Items must be unused, in original condition, and in original packaging
• Proof of purchase is required

We do not accept returns for:

• Used or damaged books (unless faulty)
• Incorrect orders placed by the customer

If a product is faulty or incorrect, we will replace or refund it at no additional cost.

Intellectual Property

All content on this website, including books, designs, text, images, and branding, is the property of the company and/or its licensors.

You may not:

Resell or commercially use our materials without written consent

Copy, reproduce, or distribute any content without permission

User Conduct

You agree not to:

Attempt to gain unauthorized access to any part of the website

Use the website for unlawful purposes

Interfere with the functionality or security of the website

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Disclaimer

This website and its content are provided “as is.”
We make no guarantees regarding accuracy, completeness, or availability.

Limitation of Liability

We are not liable for:

Losses resulting from the use of this website or products

Any indirect or consequential damages

Indemnity

You agree to indemnify us against any claims, damages, or expenses arising from your misuse of the website or breach of these Terms.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

Governing Law

These Terms are governed by the laws of South Africa, and any disputes will be subject to the jurisdiction of South African courts.

Contact Us

If you have any questions, please contact us at:
📧 suzanne@trca.co.za
📞 083 441 6555